THE OFFICIAL APP OF THE EL DORADO AIRPORT-BOGOTA, COLOMBIA

In 2015, El Dorado International Airport in Bogotá, Columbia approached Blue Label Labs to design and develop a set of iOS and Android apps for visitors to the 44th busiest airport in the world.

 

The airport began the project with the desire to build an eye-catching app that not only made it easy for visitors to travel through the airport and monitor their flight status, but also served to showcase the variety of vendors and service providers available within the airport.

DESIGN, BUILD and DEPLOY

THE FIRST iOS VERSION OF THE EL DORADO APP WITHIN EIGHT WEEKS

Initially, the airport had worked with a local app development team to create the El Dorado.  However, after two months of struggling to overcome the technical and design challeneges of the project, the airport approached Blue Label Labs to take over development of the iOS and Android apps.

The Blue Label Labs app development team was tasked with a tough challenge:  design, build and deploy the first iOS version of the El Dorado app within eight weeks.

The Blue Label Labs team finished the app in six weeks.

USER EXPERIENCE

The Blue Label Labs app development team created an experience that focused on the core needs of an airport traveler:  navigation, flight tracking, and service directory.  The app gives users quick access to critical flight status and airport navigation functionalities through a simple swipe-to-reveal slide out menu, no matter where they are in the app.

The Blue Label Labs team and the airport settled on a blue-yellow color theme that was both visually gentle on bleary-eyed travelers and evocative of the Colombian national identity.

The design of the app leverages these colors along with a stylized sans-serif font and use of vibrant images to present a clean and simple app design.

IBEACON NAVIGATION

A challenge faced by the Blue Label app development team was in providing a reliable indoor-navigation system to help travelers chart their course through the airport.  Leveraging cutting edge Bluetooth iBeacon navigation, Blue Label Labs teamed up with the MapsPeople indoor-navigation framework to deploy a Bluetooth iBeacons system across the airport and then integrate it with a custom mapping and navigation system built into the iOS and Android apps.

With a single tap a user of the El Dorado app is quickly able to pinpoint their position within the airport down to a 10-meter radius and then be provided with turn-by-turn directions to her gate or desired vendor.

FLIGHT TRACKING

Another challenge faced by the Blue Label Labs app development team was the integration of real-time information into the app.  The Blue Label Labs team worked with local airport authorities to connect the El Dorado app to a live feed of flight data published by the airport’s internal systems.

Through this feed, the Blue Label Labs app development team was able to integrate a real-time listing of all flights leaving and arriving the airport-including information on delays, cancellations and gate information-directly with the app.  Blue Label Labs further enhanced this functionality by creating an opt-in, real-time alert feature, giving travelers throughout the airport the peace of mind of knowing that the El Dorado app will notify them immediately of any flight status changes.

DIRECTORY

After efficient movement of aircraft, the next most important function of an airport is to keep passengers informed, well fed and entertained.

The El Dorado app features a directory of all airline offices, shops, restaurants, services, and government entities.  Helping those establishments to be more visible was a chief goal of the airport.  The El Dorado in-app directory provides links to websites and in-app maps / navigation to the selected location, making the directory a useful tool for any visitor.

FEATURED HIGHLIGHTS

Flight Tracking

Up-to-the-minute flight status

Directory

Custom listing of all shops, restaurants and service providers with branding and promotional capabilities

Navigation

Detailed maps of the airport with indoor navigation and directions using Bluetooth beacons

Transit & Parking

Transit directions and up-to-the-minute parking spot availability and cost information

Live Customer Service

Direct chat with a customer service agent

App & Airport Feedback

Streamlined way to provide app and airport feedback

THE RESULT

The El Dorado Airport iOS and Android apps have set the bar for what an airport app should be.

 

The Blue Label Labs app development team, facing both timeline pressure and technical challenges, was able to successfully deliver a suite of apps that shocases Bogotá’s El Dorado Airport as one of the leading international gateways in the world.